PROFESSIONAL TRAINING FOR FRONTLINE SUPPORT
Motivational Interviewing
Skill-based training in client-centred communication, active listening, open-ended questioning, and strategies that support motivation, engagement, and positive behaviour change.
Trauma-Informed Client Support
Training on understanding trauma, building trust and emotional safety, reducing re-traumatization, setting respectful boundaries, and supporting clients with dignity and compassion.
Mental Health First Aid
Training to help participants recognize signs of mental health distress, provide initial support, respond safely during crisis situations, and connect individuals to appropriate services.
Harm Reduction, Overdose Prevention & Response
Practical training on safer substance-use support, overdose risk recognition, naloxone response, crisis intervention, and non-judgmental care for people who use substances.
WHERE IHELP TRAINING MAKES AN IMPACT
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Shelter Support Training
Supports shelter teams to improve safety, communication, crisis response, and trauma-informed practice when working with individuals experiencing instability and vulnerability.
Housing Services Training
Helps housing workers strengthen client engagement, support planning, and service coordination to promote stability, dignity, and long-term housing success.
Drop-In Services Training
Builds frontline capacity in harm reduction, de-escalation, and relationship-based practice to enhance day-to-day support for individuals accessing drop-in services.
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Community Outreach Training
Enhances outreach effectiveness by developing practical skills in engagement, trust-building, safety awareness, and community-based support.
Family and Individual Support Training
Equips workers and support providers with tools to respond with empathy, respect, and person-centred care to the unique needs of individuals and families.
WHAT OUR PARTICIPANTS SAY
Training Reflections From Frontline and Community Support Workers
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“iHELP’s Motivational Interviewing training helped me strengthen my listening skills, ask better questions, and support clients in exploring their own reasons for change without pressure or judgment.”
Daniela G, Frontline Support Worker
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“The Mental Health First Aid training gave me practical tools to recognize signs of distress, respond calmly during difficult moments, and connect individuals to appropriate support.”
Victor P, Community Outreach Worker
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“iHELP’s trauma-informed training helped me better understand how trauma affects behaviour, build emotional safety, and support clients with dignity, respect, and compassion.”
Nancy Antonio, Housing Case Manager
TRAINING SUPPORT IS ONE CLICK AWAY
